3 Elements That Foster A Good Outsourcing Relationship with Your Vendor

In today’s digital era, it’s common that businesses outsource some of their customer-facing functions to a call center company. Philippine call centers cater to different clients from countries, such as the US and the United Kingdom. Call centers usually offer many business solutions, as they not only cater to a …

Improve Your Offshore Customer Service Team by Treating Them Like Customers

Most companies treat their customers as a vital part of their success. While this is true, it’s also important to acknowledge that your customers wouldn’t be there if it weren’t for your customer service team. Without them, no one could handle customer concerns, inquiries, and requests. Your customer service team …

Philippine BPO Industry Prevail Amidst Coronavirus Pandemic

The Business Process Outsourcing (BPO) industry plays a significant role in the Philippines’ growth and development. It employs over a million individuals and is considered as one of the top employers of the country. Come 2022, the BPO industry is estimated to generate around 38.9 billion US dollars of revenue. …