Improve Your Offshore Customer Service Team by Treating Them Like Customers

Improve Your Offshore Customer Service Team by Treating Them Like Customers Most companies treat their customers as a vital part of their success. While this is true, it’s also important to acknowledge that your customers wouldn’t be there if it weren’t for your customer service team. Without them, no one …

3 Elements That Foster A Good Outsourcing Relationship with Your Vendor

3 Elements That Foster A Good Outsourcing Relationship with Your Vendor In today’s digital era, it’s common that businesses outsource some of their customer-facing functions to a call center company. Philippine call centers cater to different clients from countries, such as the US and the United Kingdom. Call centers usually …